Integration support · Annual plans

Your integration estate,
backed by ours.

Linkiir provides second-line support for healthcare and B2B integration teams. We backstop your team on incidents and break-fix, help design and test new interfaces, keep integration documentation current and guide migrations off legacy engines.

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9×5

Monday–Friday Eastern coverage

3 tiers

Standard, Professional and Enterprise

What is included

Second-line support for
the work your integration team already owns.

Every plan gives your team a direct line to integration engineers for HL7, X12, XML, REST and custom integration flows.

01

Second-line support

Backstop your team on incidents and break-fix for your existing integration engine and production interfaces.

  • — HL7, X12, XML, REST and custom integration flows
  • — Incident triage and break-fix assistance
  • — Existing engine and channel support

02

New integration builds

Assistance designing, building and testing new interfaces alongside your team, sized to the selected tier.

  • — Interface design and implementation support
  • — Testing help before partner cutover
  • — Practical delivery support for active projects

03

Documentation

Channel inventory, message flows, runbooks and handover documentation kept current as your estate evolves.

  • — Channel inventory and ownership notes
  • — Message flow and dependency mapping
  • — Operational runbooks and handover material

04

Migration guidance

Architecture review and migration playbooks for teams moving off legacy engines or rationalizing older estates.

  • — Rhapsody, Mirth, Cloverleaf, Corepoint and BizTalk experience
  • — Migration sequencing and risk review
  • — Cutover planning for legacy integrations

05

Email + phone support

Direct access to integration engineers during business hours. No tier-1 gatekeepers and no generic ticketing queues.

  • — 9×5 Monday–Friday Eastern coverage
  • — Response targets matched to your plan
  • — Engineer-led support conversations

06

High-availability architecture

Professional and Enterprise plans include design review and operational support for resilient engine deployments.

  • — Active-active and clustered deployment review
  • — Failover testing and redundancy planning
  • — Multi-site setup guidance

Plan comparison

Choose the response target
and estate scope that fits your team.

All plans are annual contracts with 9×5 Monday–Friday Eastern coverage, email and phone access to integration engineers.

StandardSame business day
ProfessionalWithin 4 business hours
EnterpriseWithin 2 business hours

Annual plan. Exact terms, included build capacity and response commitments are confirmed in your Order Form.

Support plans

Three annual
support plans.

Standard

Standard

Second-line backup for a stable interface estate that needs an expert on call.

  • — Same business day response
  • — 9×5 Monday–Friday Eastern coverage
  • — Existing integration scope
  • — All five core support capabilities
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Professional

Professional

For teams shipping new integrations alongside running their current ones.

  • — Within 4 business hours response
  • — 9×5 Monday–Friday Eastern coverage
  • — Existing integrations + new builds
  • — Includes high-availability architecture support
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Enterprise

Enterprise

Hands-on partner for complex estates and active migrations off legacy engines.

  • — Within 2 business hours response
  • — 9×5 Monday–Friday Eastern coverage
  • — Full estate + migration scope
  • — Includes high-availability architecture support
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How the engagement works

Practical support
without a tier-1 detour.

01 · Connect

Your team gets email and phone access to Linkiir integration engineers during the plan coverage window.

02 · Backstop

We help triage incidents, investigate break-fix work and support the integration engine and channels your team owns.

03 · Build

When included in your tier, we assist with design, build and testing for new interfaces alongside your team.

04 · Evolve

Documentation, migration guidance and HA architecture support keep the estate easier to operate as it grows.

In scope & out of scope

Support for
the integration layer.

( ✦ ) In scope

  • · Second-line incidents and break-fix for existing integrations
  • · HL7, X12, XML, REST and custom integration flows
  • · New integration design, build and test assistance where included by tier
  • · Channel inventory, message flows, runbooks and handover documentation
  • · Migration guidance for Rhapsody, Mirth, Cloverleaf, Corepoint and BizTalk estates
  • · High-availability architecture support for Professional and Enterprise plans

( ✦ ) Out of scope (by default)

  • · End-user help desk for clinicians, schedulers or front-office staff
  • · EHR application support outside the interface layer
  • · Network, firewall and infrastructure operations outside integration responsibilities
  • · Custom application development unrelated to integration
  • · Database administration unrelated to supported integration engines
  • · Hardware procurement and on-site break-fix

Additional scope can be added in an Order Form or handled as a separate engagement.

Get support now

Talk to Linkiir about a support plan.

Ready to choose Standard, Professional or Enterprise? Share a few details through our contact form and we'll be in touch.

Open contact form → Email support →

Already a customer? Use the support contact documented in your plan.